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Privacy Policy

Last Updated: September 15, 2023

At NeonLearn, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our English language learning services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Express interest in obtaining information about our services
  • Participate in activities on our website (such as completing our contact form)
  • Subscribe to our newsletter or marketing communications

The personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Age or date of birth (for teen program enrollment)
  • Information regarding your interests in our services

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Referring URLs
  • Access times
  • Pages viewed

This information helps us analyze trends, administer the site, track user movement, and gather demographic information.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services
  • Improve, personalize, and expand our website and services
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you about our services, updates, and other information
  • Process transactions and send related information, including confirmations and invoices
  • Send you marketing and promotional communications (with your consent)
  • Find and prevent fraud
  • For compliance purposes, including enforcing our Terms of Service

3. Disclosure of Your Information

We may share information we have collected in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information is necessary to comply with the law, regulate our agreements, or protect the rights, property, and safety of ourselves or others.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Third-Party Service Providers

We may share your information with third-party vendors who provide services on our behalf, such as:

  • Payment processing
  • Data analysis
  • Email delivery
  • Hosting services
  • Customer service
  • Marketing assistance

These third parties are prohibited from using your personal information except to provide these services to us.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. Children's Privacy

Our services are directed to teenagers (13-18 years) and their parents or guardians. For users under 13 years of age, we require parental consent before collecting any personal information.

If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

7. Your Rights and Choices

You have certain rights regarding your personal information. These include:

Access and Update

You can review and change your personal information by logging into your account or by contacting us directly.

Opt-Out

You can opt-out of receiving promotional emails by following the unsubscribe instructions in each message or by contacting us directly.

Cookies

You can choose to disable cookies through your browser settings, but this may affect your ability to access certain functions of our website.

Data Protection Rights

Depending on your location, you may have additional rights under data protection laws, such as:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Third-Party Websites

Our website may contain links to third-party websites and applications. Once you click on these links and leave our website, we have no control over and are not responsible for the privacy practices of such third parties. We encourage you to read the privacy statements of each website you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

NeonLearn Canada

123 Digital Avenue, Toronto, ON M5V 2K4

Phone: +1 (416) 555-8765

Email: [email protected]

NeonLearn

Transforming English education for Canadian teens through immersive digital learning experiences.

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123 Digital Avenue, Toronto, ON M5V 2K4 | Phone: +1 (416) 555-8765 | Email: [email protected]